Frequently Asked Questions (FAQ)

1. What is GlamourGrove LLC?

GlamourGrove LLC is an online boutique specializing in high-quality, fashionable women's clothing. We offer a curated selection of stylish apparel designed to make every woman feel confident and glamorous.

2. How can I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll provide your shipping information and payment details. After confirming your order, you will receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. For your convenience and security, all transactions are processed through secure payment gateways.

4. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier’s website to monitor the status of your shipment.

5. What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item for a full refund or exchange. Items must be returned in their original condition with tags attached. Please refer to our Return Policy page for detailed instructions.

6. Can I exchange an item?

Yes, we offer exchanges for items that are returned in their original condition within 30 days of receipt. Please contact our customer service team to initiate an exchange and receive further instructions.

7. How do I contact customer service?

You can reach our customer service team via email at support@glamourgrove.com or by filling out the contact form on our website. We strive to respond to all inquiries within 1-2 business days.

8. Do you ship internationally?

At this time, we only offer shipping within the United States. We are exploring options for international shipping and will update our customers once this becomes available.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a description of the issue, and we will assist you in resolving the problem as quickly as possible.

10. How can I stay updated on new arrivals and promotions?

To stay updated on our latest collections, promotions, and exclusive offers, sign up for our newsletter on our website. You can also follow us on social media for real-time updates and fashion inspiration.

11. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website. Gift cards can be used towards any purchase on our site.

12. What sizes do you offer?

We offer a range of sizes from XS to XL. Please refer to our Size Guide on the product pages to find your perfect fit. If you have any sizing questions, feel free to contact our customer service team for assistance.

13. How can I cancel or modify my order?

Once an order is placed, it is processed quickly. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing or has been shipped.